Go soak your head!
Some readers have had bad experiences with Summer Rain, complaining that as the business has prospered and expanded customer service has suffered. I have had no experience either way but for those looking for an alternative, reader CEA writes:
"Kevin Zosiak: 203 509 9568Sounds good to me - I'll post his contact info in the column to the right.
My parents and I have both used him. He is prompt, he does great work, and is very professional."
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5 comments:
I've dealt with Summer Rain for the past 16 years on 6 properties. They are great people and do quality work. However, their response time has been increasing over the years and this is not acceptable when you are dealing with perishable shrubs and lawns. I think they have grown too big to manage themselves properly.
I had Summer Rain for several years but moved elsewhere. Each visit seemed to require the replacement of several heads due to clogs (sand from well). At $95 per head, it started to add up.
However, when I spoke to someone else in the business, he indicated that they take the clogged heads back to their shop, clean them out and install them as "new" in someone else's yard. I thne asked SR to leave the "broken" units behind when they replaced them and they didn't. I was also charged for moving three heads when they only moved one on a particular visit. They ultimately adjusted the account but it took multiple phone calls. I came away with the feeling that they were padding the bill assuming I would pay without reviewing (how many Greenwich homeowners do exactly that I wonder?).
The turning point for me was a AquaTurf postcard that said "Are you tired of Summer Pain?" - that was enough for me. I have been happy the past two years with AquaTurf. They can be reached at (914) 345-1350. Ask for Tony I think.
As long as we're on the topic of Summer Rain, I've used them for years. This year, for the first time, they did a small repair in the fall, after they shut down the system--but without telling me in advance.
I was a little surprised--I mean, what if that new sprinkler head gets damaged by the snowplow? And if the system is closed, how do they know the new head works as it should?
It all seemed unusual to me. The guys at Summer Rain couldn't be nicer, in my opinion, but I suspect that they're hurting for work, like most every contractor in town.
Funny we were just talking about these guys today - they seem to have forgotten to come shut off and drain our system this year. First time we have had a problem...maybe there is more to it than I thought
Our Summer Rain sprinkler system has been maintained flawlessly for the last 10 years. Calls never go unanswered and there is always a pleasant team at the door for a repair, a system opening in the Spring or a system shutdown in the Fall. I have watched the 2 owners, Bill Gallagher and Mike Hyland, worked tirelessly to build their business and I am happy to serve as a personal reference.
-Jim Carrier, Greenwich, LargeCapGrowth@Yahoo.com
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